Email

Sending email messages from or through Trivore ID requires configuring Email Gateways. A gateway may be an SMTP service or another supported messaging service — currently SMTP services and the SendGrid Email API.

Trivore ID supports multiple Email Gateways at once. Each is assigned a priority and weight for load balancing, which also provides high availability: if one gateway goes down, the others take over and sending continues without interruption.

Email Gateway management

The Email Gateway management view is opened from System Preferences → Communication → Email. It provides tools to:

• List gateways and view their status
• Add new gateways and modify existing ones
• Configure the email sender address
• Test gateways

Adding a new SMTP gateway

1. Open the Email Gateway management view. Select Add and SMTP Gateway.
2. Enter a name to identify the gateway.
3. Enter the service's hostname as Outgoing mail server, for example mail.example.com.
4. Enter the service's port, for example 25.
5. Select the security option used by the service.
6. If the service requires authentication, enter the username and password.
7. If you have multiple Email Gateways, configure this gateway's priority and load factor.
8. Select Save and Close.

Configuring the sender address

1. Open the Email Gateway management view.
2. Select Configure and Sender default settings.
3. Enter the sender address.
4. Optionally, configure a prefix to add to the subject line of every sent email.
5. Select Save.